The ability for users who have never used an integrated product before is very user friendly which makes it easy even if you don't know much about computers at all! They support almost everything I need from my printer/scanner combo up through our email system (including outlook). Their customer service department has been fantastic in dealing with issues we've had over time. It's not perfect but they do listen when something goes wrong or doesn't work well enough yet their team will be out here trying different things until they find what works best. Also this program was designed by people like myself so there isn't any 'fluff' added into these programs just because someone thought "hey let me add another feature!" This one does exactly what its supposed too - print documents without having them emailed back & forth between ourselves & clients via some other app. The best part is that it's very easy to use and navigate. I like that it has a great customer service department and that they really understand what we do. I wish there was an easier way to create new templates or modify existing ones. It would be nice if you could make the same changes on different pages. We use this software for our accounting functions. We have been able to streamline some processes and save time by using this software.