The first order I received was defective and the hose would not screw into the pump. I was very angry. I contacted the company and Rob responded within hours of my complaint and offered to send me a new one which he personally tested as the one I received was defective. Incredibly responsive and great customer service. The new working pump works like a charm and it took me POSSIBLY a minute, if not less, to fill my basketball. Highly recommended just for the customer service and simple product.
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