The whole process with Prime Ventures was a nightmare and they didn't even give me a full refund. I was sent an X-Box 360 which worked for a few weeks and then got the red circle of death too soon. I contacted Prime Ventures and was told to return it for a new one (and that my shipping would be covered) and a few weeks later they gave me a replacement. The next X-Box lived even less as I only lived with it for a week or two before the red ring of death appeared. Again, I sent it back for about $35 (total shipping was now about $70). They said they would refund me for the xbox (which was actually refunded) and shipping. Unfortunately they stopped responding to my emails until I told them I would take action, replied that they would look into it and have now had no response for 2 weeks. Save yourself the hassle and buy from someone else, this company is terrible.