The team at SSA has always been very supportive in getting our organization up-and running again after being out for several months due to COVID19 pandemic related issues around staffing/payroll during this time. I feel like they really get what you are going through and work closely alongside your CPO so that there is no confusion or miscommunication along the way! Our recruitment process was fairly lengthy but, when everything came together it all went smoothly & efficiently. Nothing too much - would recommend them as an agency who can help streamline recruiting within tight timelines and budgets. They are very professional and always answer our questions quickly and thoroughly. The only thing I don't like is that they sometimes seem too busy for my liking - it's hard to get in touch with them when you need help or advice! We've been working with them at least twice per year since 2014 (we used another agency previously). It has never failed us so far and both times were great experiences.