The staff are very helpful when it comes to questions regarding my accounting system or anything that I may need assistance with as far as training goes they have been great! Nothing really other than if you do not want them there for support this can be hard but once we get used things go well again. We primarily use their services at work however sometimes i will ask how something would look using another program/software like QuickBooks etc., Their customer service has always helped me out whenever needed so thank goodness!!