It's easy for all levels of staff in our organization (Sales/Marketing) - from entry level through executive management! The training was very helpful as well since we have employees with different skill sets within my department who can utilize this product at their own pace without having someone "hold them back". We are using it primarily so I am able update Salesforce records when opportunities come into or go out stage via email communication versus just updating manually each time which saves us about 2 hours per week!!