I like that they are flexible about working with us to make sure we get exactly what our business needs from them! They have always been incredibly responsive in getting back within minutes or hours when needed - sometimes even during weekends (which can be helpful for those who need it). We've built several infographics together over time which helps build relationships as well so this has helped too :) There aren't many downsides but if you're looking specifically at pricing/costs then there's not much difference between other services out their either since everyone offers similar rates / packages depending upon your budget size etc.- though maybe just do some quick searches online first? Otherwise great service overall!! It was difficult trying find someone local here locally while also being able connect internationally via Skype easily enough without having set up VPN accounts yet; however once these two pieces were connected everything worked smoothly again :D Great support team available 24x7 x 365 through chat tool plus.