For the price, these mugs are pretty sturdy and I like their simplicity. When I inspected the mugs, I found one with an odd ink imperfection that I first thought was probably from the shipping container. When I tried to fix the flaw, I found that it was actually a flaw in the glass itself. The other cups didn't have much of a problem, maybe another one had a bit of a dog tail where the glass was shaped at the bottom, but that didn't really matter to me. Only discoloration of the paw which looks like an imprint was disappointing, I wasn't expecting it but they got back to fix it right away and sent a replacement straight away. I'm surprised by the quick response to solving the problem and I'm very thankful that they really care about their customers' satisfaction. The same meaning.
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