The platform was easy to use once it's configured properly (which can be difficult for new users). We were able find what we needed fairly quickly but had little help from support when I did need them - they didn't seem very engaged or knowledgeable about our business needs/requirements at all! It took far too long before some basic functionality started working as expected which made us lose confidence using this product right away.- Not having access by default only to your own dashboard view makes managing multiple projects challenging if you are not intimately familiar wih how each system works; so make sure someone who understands best practices has gone through setup thoroughly beforehand otherwise there will likely still end up being issues downline because no one knows where everything should go /what reports must appear etc.. This isn’t just limited strictly towards reporting either -- most features work really well without any additional configuration required after initial setttinup while others require significant changes even then depending upon version.