Review on Helpdesk by Nikith Brewster

Easy to use interface for employees and administrators alike. All communication channels are available from one place. The dashboard view can be improved as it does not show all sections at once but you have to click into each section to see which tickets or requests belong there. We also wish that the status could be shown more clearly with colors instead of just having icons only. Also, some features like assigning tasks etc., are missing when using mobile devices. For those of us who work remotely this makes things easier. It was important for us to keep everyone up-to-date about what projects were going on so they would know what changes had been made. This has been achieved by creating an internal Wiki system where relevant details are added every time something happens. Thereby ensuring no updates go missed.