The ability to view current data in real time across multiple locations from any web browser or mobile device makes this product easy for our customers to utilize. There are so many different ways you can build out your system depending on what type of service you provide and how much support you need. We had a small issue with one of their hardware devices but they were able to quickly send new units to us and we got everything back up within 24 hours after contacting them. I highly recommend using Sensa for all data collection needs. They have been extremely responsive and quick at getting things resolved when needed. For example, if there was an equipment failure in a customer's building we would be notified immediately by email and then someone would reach out to talk about it directly. This level of responsiveness has allowed me to get my job done without having to call every day just to check on.