First let me say we love the durability of the material used in this backpack. My four-year-old, almost five-year-old daughter chose a purple bag with turquoise trim for her first satchel. He arrived the day before class started. I wrote her name on it because everything needs to be marked. The next day we went to school with her lunch box in her bag and that's when I discovered that the zipper was broken in one direction and would not zip up when closed. π Unfortunately the bag doesn't work and we had to order a new one, which I did right away to have it here next week. The new one definitely works great when zipped shut. Now I have to look at the refund for the defective one!
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