I love Brother MFC devices. I have owned nothing but Brother products for the past 15 years. Unfortunately this one died 5 weeks after purchase (and 1 week after Revain does not accept returns). I called Brother customer service. They referred me to a 'local' authorized repair center (50 miles isn't really 'local'). The authorized repair center told me to call Brother customer service and ask for a refund because "to be honest Brother should take responsibility and give you a new one". Brother's own repair service stated that Brother should take responsibility for this product. In any case, I have to spend $25 to ship the printer to a Brother service center and then I either have to drive 50 miles to pick it up after a week of waiting or pay the return shipping cost. UPDATE: Brother says the parts are out of stock and there is no ETA for the solution. The repair center recommends I buy another printer as Brother may not have the parts to fix it.
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