The best part of this software is that it can be used for both small businesses as well large companies with very little training required to use its features because they are intuitively designed! I would like more advanced customization options, but other than those two things there's nothing really bad about using mosaic research management!! It has helped me organize all my data in one place so i don't have to keep switching between programs when researching different topics/topics within similar categories etc.. This helps save time which makes life easier overall. Nothing at present - just wish we had some customizations available beyond basic account setup / login details (username & password). We've been able solve many issues related to our business by utilizing mosaic R&M such as tracking leads through various stages from initial contact up until conversion or purchase decision making process via multiple channels including email marketing campaigns. Also being able track.