They are very friendly, always up for any conversation. I have used them twice so far. Both times they were extremely patient while we went in circles over what to do best for our project. The final product is exactly what we wanted! If you want someone that will listen to your ideas and wants to help make it happen you should definitely use them! Their communication skills can be improved (as well as their website!). Great people. Do not hesitate - hire them today. This was my first time using this service but I would highly recommend anyone looking for web design services to give them a try. My experience has been amazing from beginning to end.