I like that it has all my templates in one place so i dont have to go searching every time when doing any work flow diagrams or anything else related to our processes! Also if you need help its easy enought o find someone who can assist via live chat etcI dislike nothing about magic draw - just use what works!! If your looking at something similar then give them a try they will be able tp fit into most environments easily too which makes life easier especially where there are lots of people using different softwares.