No complaints whatsoever if the faulty component could be easily replaced under warranty. The chair is a fan-favorite and, in every other way, fulfilled its promise. Communication with this service is made more difficult by issues such as (returning items, waiting for when they receive them, and not at all in the conditions that the operators offer, waiting for the money to be refunded). A request to the maker: improve the mechanism and service quality, at least in major urban centers.
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