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Costa Rica, San José
1 Level
705 Review
91 Karma

Review on XXGO by Brandon Frogge

Revainrating 1 out of 5

An Account from a User Regarding Their Disappointing Experience with XXGO

I am a dedicated customer of a number of different online home improvement businesses, so I have been looking forward to trying out XXGO. My interactions with this business, unfortunately, did not live up to my expectations in any way. As soon as I landed on their website, I immediately noticed that it was disorganized and difficult to traverse. In spite of the fact that I spent a number of exasperating minutes looking for what I required, I had a difficult time locating the appropriate merchandise. When I did eventually get around to placing my order, I was dismayed to discover that it would take significantly longer than I had anticipated for it to arrive. But dealing with XXGO's customer support was the absolute worst part of my experience with the company. When I called to enquire about my delayed shipment, I was met with representatives who were impolite and unable to answer any of my questions. It seemed as though they were more interested in getting me off the phone than in resolving my issues. My order did not appear in its entirety and several components were missing; in addition, the quality of some of the items was not up to par. In general, my time spent with XXGO was marred by a profound sense of dissatisfaction on my part. This company did not live up to any of my expectations in any manner, including having a website that was difficult to navigate, having customer service that was unresponsive, and selling products that lacked quality. Anyone looking for trustworthy and high-quality home improvement materials is not going to get a recommendation from me for XXGO.

Pros
  • Productive and long-lasting goods.
Cons
  • Not everything is as good as written