The first door pull we received arrived scratched, and we received prompt replacement.The brushed nickel surface has an unassuming appearance, which is nice. The actual pull swings out easily, returns to its resting position easily, and does not rattle.It was easy to install once the notch was cut properly into the door. The included installation directions were for both the locking and lock-free versions, so they were more complex to sort through than necessary - this model is a very simple installation - cut the door, slide the latch into place, and drive two screws.Overall, it does exactly what it should with no fuss.
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