Update: Customer service was great. I am very pleased with the response from the company and how they worked to fix everything. I'm a happy customer. There aren't many companies that get things done and I'm glad they did. Many Thanks. Original: I ordered these water shoes because they had a drawstring closure and not the velcro that I had before. The shoes came in a plastic bag and were in new condition. I wore them to a water aerobics lesson. I could jump in the water and my shoes stayed. The other shoes I had fell off while jumping. I also kept my shoes on when I was swimming freestyle. I had to take off the shoes I had before to swim because they slipped in the water. Shoes dry quickly after use if I put them outside in the shade. The second time I wore them for aqua aerobics was the next day, the insole came off within 15 minutes of use. I could use it again. I can still wear the shoes but am disappointed that the insole came loose after 2 uses. As can be seen in the photo, the lettering on the insole of the shoe came off after the 3rd wear.
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