The first thing I like about this shredder is that it's very user friendly. It does its job with little effort on your part! I have no complaints, but I would say if you're looking for a super powerful shredder to use in office settings, look elsewhere. You'll get what you pay for here. It costs more than a cheaper machine, so I think they are trying to be as thorough as possible in regards to the quality of the machine. We've been using it every day since purchasing it. It does its job quickly and efficiently without any issues. There is nothing that I dislike about this product at this time. If you're looking for a simple solution where you can just drop off shredded documents to be destroyed, this is probably the best option. Quickly shreds paper and folders we want to destroy.