Review on Stratus by Sammie Rodriguez

Name: Stratus
Item: Stratus
Rating: 5

August 04, 2022

Call Center Solution / Contact Management

We use it at work because of its ease in managing customer service calls.
I love that you can easily search all agents by their last names! Some features are really difficult to find or need some training/help from our IT department which sometimes takes months to get things fixed - so be patient!! If they don't have what we're looking for (or something similar) then keep searching until they do! It has helped us organize how many different departments handle certain types of call volume better than if they were separate systems.

Pros

Everything else falls into place after this one thing works well enough..like clockwork!!! The system doesn't break down often either but when does happen there's always someone available who knows exactly where my data should go without me even telling them anything specific other than "I'd prefer X"

Cons