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1235 Review
69 Karma

Review on Closed Captioning by Harley Franchetti

Revainrating 5 out of 5

Great customer support & affordable

I can't do without this software, there are features that I've taken for good when I use other programs similar to closed captions. The interface is easy to navigate and I like having things organized in separate sections, which makes it easier to find just what you're interested in. I also like the fact that I get reminders when packages should arrive, as well as shipping confirmation. In general, I do not have any complaints about Closed Captioning, but if ever I did I would contact Customer Service immediately because they are very responsive. If I were required to give up one feature, it would definitely be the ability to add multiple CC files at once. This way, we could easily make changes to our program in case anything changed, or if new subtitles and audio tracks come out. I like that they have an app for my phone, so I can see what is happening at any time. The only problem with this service is it's high cost compared to other closed caption services out there. If you want quality closed captions but don't need instant access from anywhere in the world then go with another provider! We use them to provide closed captions for our live streaming events. They do a great job!

Pros
  • It offers flexibility regarding how often/quickly video segments change within longer videos suchas during breaking news clips,.It has reliable customer support available 24 hours per day 7 days week via telephone.and email.Most importantly ,its intuitive user interface enables me complete all aspects related closing transcript creation (CC) through same platform
Cons
  • I will keep silent