I like how easy it was for our staff to use! And we have not had any problems since switching over from Sage 200 (which wasn't working properly anyway). It's very user friendly for anyone involved in hotel operations or hospitality services at all levels - front desk through owner. We've been using this system for about 8 years now so there isn't much else you could wish for as far as upgrades are concerned either. The only thing I dislike is having to go back into one area every time if another department needs info/data related to what they do. But once everything has loaded up after an initial set-up session by a member of their team then its great. Our accounting software went down due to some issues with IT support so i decided to switch my systems over to something better which included updating other parts too such as payroll etc which made sense considering our size.