The support is amazing! I can't imagine any problems that would arise with this product or service in general. They are very prompt to respond to questions as they come up; even if it's an hour later sometimes there will still be someone online watching your account 24/7 ready to assist you when needed. It also makes life easier having everything at one place instead of searching through multiple options to find what i need. You have all the tools available right from uploading images to adding CSS code - without knowing how to do these things yourself. There really isn't anything too negative about the program itself. Sometimes my site has been "down" due to server issues but not often enough where i think something should change over the actual software side of things (or maybe its just me being impatient). That said though, their customer services team gets back to me quickly & helpfully so don't worry :) As far as coming soon pages go, nothing specific.