The best thing I like about this software is its ability to help me with all my queries related to any kind of problem or question which i have in mind regarding our services provided by them. It's also very easy for new users as it has lot many features available at their disposal so they don't feel overwhelmed while using it. There are some few things but nothing majorly negative would be suggested here because we could not find anything bad either from personal experience nor did anyone tell us what was wrong when used one time only. We use this virtual assistant almost every day since last couple years. And there were no problems faced till now neither do we see anything being improved upon. This seems pretty much perfect solution if you want something more than just answering your questions via email/phone call etc. So far everything went smooth without seeing any major issue.