I have an order in the Leningrad area but can't get into the city itself because of the current situation (In the city of delivery it was written that the Leningrad region was also being considered). They didn't get started on the order until far into the night on the day of delivery (until 23:00). When I called customer service, they said the courier had tried to get in touch with me but it hadn't worked out; the package would be delivered the following day. Did you make an effort yet fail to make contact? Seriously? I was wondering whether you tried calling again. The phone had been kept on purposely all day, but he hadn't gotten a single call. So, the day after tomorrow has my full attention. After calling support (exactly ten times in these two days) and the Dimex delivery service (also futile), I feel as though the burden of responsibility has been arbitrarily and entirely passed on to someone else. The Dimex courier service has been called. Just fifteen minutes ago, I received a call from AliExpress' delivery service informing me that my items would arrive sometime between ten and twenty-two this afternoon. Almost instantly after that, a phone call comes in from the Dimex support service, and the woman who answers is a complete hamlo. He replies, "Well, we don't deliver to the Leningrad area; to put it more bluntly, we will transport your order to Ligovsky Prospekt; is that Alright with you?" Gorgeous! So, I went ahead and canceled the transaction, and here I am, two days later, still waiting for my money and bonuses. "Appreciate it" Now, please be as specific as possible about the areas where you have and have not received delivery. I'm not grateful for this whole ordeal, but the market should clearly prescribe and, in case of what, immediately cancel the order.
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