I like how easy it is to set up, use, customize templates! The customer service has been awesome as well; they are always willing to help me in any way possible when needed. It's expensive for small businesses with limited budgets (especially if you work remotely). This can be quite costly depending upon your needs/requirements. There isn't much that we don't love about this software-it does everything our team needs at an affordable price point. We have used other solutions from another provider which was overpriced compared to datapoint.