Although it is a beautiful necklace, the gemstone has not been set in a mount. It was a gift, my wife celebrates New Year's Eve, not Christmas as a family tradition, so it was pre-packaged and unopened by me. When I opened it on New Year's morning, I noticed that the gem was not fixed in the holder, my wife tried to fix it herself, but the gem didn't stay. At the moment we don't know what to do. The service was great, got it on time and everything, but now I'm holding on to a necklace that my wife can't wear.
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