I like how it has many features for our needs as an organization. It allows us to quickly get up and running with new tools without having to learn them all first hand. The UI can be better but this isn't really something they have been able to improve much since we started using it. We are now able to easily set up new development environments so when people need access to their code base or build server, they don't always know where these things live. This makes communication between developers easier.