The ease by which we can pull data from our account managers is one thing I really like! They are always willing help me when needed as well!! It's so easy just input what you need it has all your information already set up but if there isn't something specific they don;t mind getting back out right away once given an update or suggestion The best part is it's very easy & simple! It was so quick I thought there would be some glitches but everything worked great!! You can even have your own logo made up if you want too which makes life easier when creating graphics etc.. Great tool overall - nothing really negative as such though perhaps price could maybe seem like an issue? But not enough time has passed since purchasing yet i'm sure they will improve this soon or already are?! Very happy we used formation :).