The best part about this software is that it has helped us in tracking our sales process for each of my accounts - I can see all details from first call right till closing deal! There are some features which could be added like-ability between users (if one user logs out or closes his/her browser tab then other should not able access) & ability to track leads as well.-it will take time before we start seeing results but with constant efforts by team members at Insightsquare they do provide great support if needed too!! Great product so far! We have seen huge improvement since using insights squared!! Tracking lead activities alongwith their progress report helps me decide what needs immediate attention when compared against previous activity reports received earlier via email etc..