Below are the reasons I am extremely dissatisfied with this product. NO RECOMMENDATION TO BUY: 1. I purchased this product and the website description did NOT mention ANYTHING about a 1-year prepaid card and additional costs thereafter2. As much as #1 frustrates me, I have NEVER been able to use this product. I plugged it in and ran the setup. When I open the app, I get a big popup menu that says "Activate Sim". I click OK but nothing happens and I can't select other options because all other buttons are greyed out. 3. My problems lasted about a year and the customer service was useless I will never buy a Worx product again Summary: It was a waste of money and the customer service was useless.
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