Vacuum cleaner arrived without accessories; However, I contacted the company and they were so great. I didn't ask any questions except for the serial number of the vacuum cleaner that was turned off. Although we ordered it through Revain and Revain said we would have to return the entire vacuum to get the attachments, the company shipped them within a week. The vacuum works great, a bit noisy but we use it for work and love it. The canister is a bit tricky to take off and put back on and the filter has to be banged on something hard to clean it, which creates a lot of dust, but other than that, once you figure out how to take the canister off and put it back on it is a very good vacuum cleaner with a lot of suction power. Also, you can lay it almost horizontally to get under the furniture.