The best thing about this software is that it has an auto dialer facility which makes my job easier when I need not manually enter leads into system every time but just press one button! It sometimes lags or freezes up during calling process so you may have some trouble with accuracy while using infotek leed for business purpose only if u are looking from technical point view then i would say its good otherwise no issues atleast what ive noticed till now!! Its really helpful especially those who want more automation within their operation without having too much effort put forth towards IT development department part. Highly recommended product considering price factor alone. !