Their customer service has been great since I started using their products! They have helped me keep track my business expenses in an easy way that makes sense when it comes time too file taxes or other things related financials at tax season every year!! The only con i can think off right now would be how difficult they make finding specific information if there isn't something specifically written down somewhere about where this info should go? It helps organize all finances such credit cards/debt accounts etc into one location so its easier than having multiple places keeping up tabs (which honestly seems crazy).