The ease of use was the best part of this software. It helped me to manage my customer's equipment and keep track of their status all at one place. I didn't like that you could not see your customers' equipment until you were logged into the software. It would have been great if they made it so that you can login and see what you need to do next without having to log out and back in. It does everything you need it to. Keeping track of my customers' assets and making sure nothing falls through the cracks.