Mize Review

Mize is the leader in Service Lifecycle Management enabling global, durable goods manufacturers to Optimize service interactions and Maximize customer lifetime value.​ Mize provides a Connected Customer Experience among manufacturers and their end customers, dealer channels, service provider network, and suppliers. They do so by connecting and managing all service lifecycle interactions, extending across Warranty, Service Plans, Support, Service Delivery, Parts, and Returns. Proven benefits of the Mize Connected Customer Experience include: - 67% increase in aftermarket customer lifetime value - 30%+ profit margin with revenues attributed to Service Plans, Service Parts, and aftermarket services and products -15% lower costs by optimizing service delivery - 5x profit margins by increasing customer retention and repeat sales. What are Mize’s differentiators? Mize is exclusively focused on service lifecycle management solutions for durable goods manufacturers’ operations. The company provides end-to-end service lifecycle interaction coverage that connects all value chain participants (the manufacturer, end customers, dealers, service networks, and suppliers). IDC recognizes Mize as a leader in the Warranty and Service Contract Management category, and as a major player in the Field Service Management and Service Parts Management categories. Mize’s Service Lifecycle Management solution is built on a single, unified platform featuring interconnected and independently scalable service lifecycle components called Mize Smart Blox. Smart Blox can be incrementally deployed, as business needs dictate, to address evolving service lifecycle requirements. Mize’s unified solution architecture reduces implementation risk, accelerates time-to-delivery, and minimizes funding levels associated with achieving a Connected Customer Experience.