The tool has been very helpful in our daily operations of managing coal production as well as providing valuable information for decision making purposes at all levels within my organization (from field personnel up through management). I have not found any aspect about this software product which could be improved upon or modified/enhanced from its current state-of.- This program provides excellent customer service support with quick response time when issues arise during normal use - even after hours! We are able utilize it throughout multiple shifts each day without issue while also being available 24x7 via phone call if needed by customers who may require immediate assistance due to emergencies such as equipment failure etc..