I like that the reps are always willing to help. It's easy to have a conversation with them. They are always ready to help and listen to what you are looking for. Sometimes you feel like they are a little to busy to answer your questions. I think they are really good and I would recommend them to anyone looking for a consultant. I have learned a lot from them. I am really happy with the way they have helped me. It is an excellent training program that helps my team understand what we are doing well as it relates to our business processes/operations. I would like more in depth analysis of some areas where there may be room for improvement or additional workflows being developed by other departments within the organization (e.g., Risk Management). This has helped us improve process flow throughout all levels from middle management down through individual employees - both new hires & seasoned veterans alike!