I like that it is easy enough you can have multiple users with different roles in one account without having them all be super tech savvy or computer literate! You just need someone who knows how to use computers at least some of your employees will figure out but others may not realize they are using web browser software instead of an application designed specifically for their work role (like outlook)!! It allows our staff members from various locations across the country as well as overseas clients quick online file transfers through email so we don't loose time waiting for files/documents etc via snail mail.