I love that they are able to put in my own text, as well as captions for any words spoken by other people! If you're looking for an automated way of going through things or using templates - this isn't what you want. This is very manual process with little automation (or even none at all). They allow me to do it myself, which makes sense because I'm also not really comfortable typing up the script - so I need someone else who knows how to do it best. It's much better than waiting weeks/months for them to make their schedule open for business. The best thing about Vanan is that it caters to every need and budget. It's very easy for customers to navigate and purchase professional quality service at affordable prices. I have nothing to dislike. There are a few things I would like to see in the future, but these are minor issues that aren't deal breakers. Call them now! They will exceed your expectations. I am currently working with them on an ongoing basis and this has been wonderful.