I love how easy this software was for me to use once i got my feet wet! The customer service has been amazing throughout every step in using their product!! There really isn't anything bad about rocketdocs other then maybe if they could tweak some things here or there but thats not going too far outta line from any companies standards.. We have had no issues since getting started only great experiences so far. They are very helpful when needed which can be hard sometimes because its such a large organization!!