The best part is that you can create different types such as polls where people vote for their favorite product etc., which helps in building trust among your audience base! It's not user-friendly at all; I had difficulty figuring out how it works so sometimes when we get stuck there are no support from them!! But if they do have any kind of assistance then definitely take advantage because otherwise this will be really frustrating especially since its free service (which doesn't come around very often). Also would like more options available within each type i.e Polls should allow multiple choices instead only one option per poll - maybe even add voting by text too? Would also love an ability to sort our results depending upon who has voted most frequently rather than just display last votes received first but thats something else again :) We're using these tools mostly during campaigns/promotions timeframes.