Excellent customer service! In response to my review I was contacted by the company and offered a free heater + stand in exchange for my prior inconvenience. The company also updated the listing to clarify that the stand is sold separately.On the heater: it works great! Gets very hot as needed, and warms me or objects in its direct path. Great for sitting on my porch in the cold and relaxing with tea and a book or my daily devotional. Wouldn’t work as well for a party where people were milling about since it heats the person, not the air.Stand: stand was easy to assemble but no directions clearly explained how to attach the stand to the heater. But my husband figured it out in a few minutes after looking at the stand and the pictures in the heaters manual. Stand raises and lowers to required heights, and the heater can tilt up or down to angle toward you. Using it again tomorrow!—————————— Original 1starNo stand included (as noted in the item title and the preview video) which makes the unit useless to me. I’m very disappointed as I wanted to use it today! Returning.
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