I like the lock in general but I also had the issue of the key not turning properly to lock/unlock it (others have described it as sticking). I've found that if you hold the straight part of the lock vertically (lock with the key pointing straight down or straight up) it appears to unlock and the key turns smoothly. A little annoying, but overall it works. It's also not the world's thickest lock (I wouldn't use it on an expensive bike. But I like that it's lighter so it's easier to carry). Also, I hate being Debbie Downer. . . . But you really shouldn't expect Kryptonite to stand by its guarantee if you paid cash for a lock on Craig's List. . .
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