The customer service team at verities are amazing! They have been very helpful in setting up my account for their software as well as answering any questions that I had along throughout this process. It's really nice knowing they're always there if you need them even after hours or over weekends etc., but it does take time before your actually using some features so be patient!! This has helped me organize documents into folders/tags which makes searching easier when looking back months later vs having everything out haphazardly somewhere else (computer files). The ease of use and ability to customize the software for our specific needs. There are some features that I wish were more user friendly but they are minor issues. 24/7 has been able to streamline our process and make it easier to manage.