The best feature would be having all your data in one place, from room rates to guest check-ins/checkouts etc! No longer do you have multiple spreadsheets or paper records for each property; everything can now easily accessed via this software which makes it so much easier when managing my properties as I'm sure anyone else's does too!! It could use some more features but not really anything majorly outstanding apart maybe being able update payment dates? Or change certain fields such has how many guests are staying there at anytime rather than just total number booked over time?! We've been using TMS since 2012 with no issues whatsover (as far we know). Highly recommended if looking into an easy hotel management system like ours was before us :) Manage our entire portfolio very well whilst allowing staff members access remotely without requiring them physically go through boxes full upon boxfuls.