The rack itself is very good. The Lat Pulldown is very weak at best. It uses plastic bushings to move up and down and as you can see in picture 1, the bushing is actually rubbing so hard that it is shaving the plastic down. Plus, you can feel the rubbing when you do an exercise. The bottom bushing has come off multiple times and if you don't catch it, the weight will wreck it as shown in picture 2. Picture 3 shows why everything is rubbing. The whole setup is not square so you are fighting that on every pulldown or cable row. Picture 4 shows that the pulley wheel is now also rubbing on the lat pulldown, causing the plastic to wear down. Customer Service has been great and fast when it comes to reordering the broken pieces, but I don't want to have to do this every 6 months or so.
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