- Update 11/24/2018: After I reformatted my PC and installed the new Windows 10, my computer kept freezing and the monitor went black with random color errors. . The culprit seemed to be that adapter, because when I connected my TV to my computer, it didn't happen until then. After much searching, I found that the NVidia driver, which was installed by default with Windows updates, was to blame. If you're having trouble with this adapter, before blaming the hardware, make sure your system has the latest drivers from the manufacturer's websites, not necessarily the ones Windows thinks are the best. to the company to inform them of the problem. There's a chance the product failure wasn't their fault as the power went out and it wasn't the only device on the HDMI line that stopped working. However, I contacted them to let them know my adapter stopped working after I ordered another one that worked to confirm that my adapter was indeed the problem. They refunded my original order very quickly and the new adapter is still working. Also, on my second order from Square Trade, I bought a 4-year warranty for about $1. This could be considered if someone is looking to buy one of these things and lives in an area where they could be prone to power outages. I used to think that a good surge protector would do the trick, but it looks like that's not a fair assumption. Original comment: I ordered one of these and it no longer works. I ordered another of these to make sure it was indeed the adapter and confirmed that it was. Is there any way I can return the original order? Many Thanks
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